Effective Date: 1/1/2026
Welcome to Pharmily Limited Kenya (“Pharmily”, “we”, “our”, or “us”). These Terms and Conditions are designed to clearly explain how our website, digital platforms, and pharmaceutical services operate, and to outline the rights and responsibilities of everyone who uses them.
By accessing, browsing, registering, or purchasing products from Pharmily Kenya via the website https://pharmily.co.ke, you confirm that you have read, understood, and agreed to these Terms. These Terms form a legally binding agreement between you and Pharmily Limited Kenya. If you do not agree with any part of these Terms, kindly discontinue use of our website and services.
Our goal is to deliver safe, compliant, and reliable pharmaceutical services while maintaining transparency, regulatory compliance, and customer trust.
Pharmily Limited is a company duly incorporated under the laws of the Republic of Kenya. We are fully licensed and regulated by the Pharmacy and Poisons Board (PPB) and operate in strict compliance with all applicable laws, regulations, and professional standards governing pharmaceutical practice, consumer protection, data protection, and e-commerce in Kenya.
Our services include, but are not limited to:
All services provided by Pharmily are offered strictly within the Republic of Kenya.
The content on the website, including text, images, trademarks, and software, is the property of Pharmily Limited or its licensors and is protected by applicable intellectual property laws. Unauthorized reproduction, distribution, or use is prohibited.
By using our website or any of our services, you confirm that:
If you are accessing or using our services on behalf of another individual, such as a dependent or patient, you confirm that you have the legal authority and consent to do so. Pharmily reserves the right to restrict or terminate access to users who do not meet these eligibility requirements.
Pharmily does not provide emergency medical or clinical services. The Services are intended solely for routine pharmaceutical supply and support.
In the event of a medical emergency—including but not limited to severe allergic reactions, breathing difficulties, chest pain, loss of consciousness, or rapidly deteriorating health conditions—you must seek immediate medical attention from a hospital or emergency services provider.
Reliance on Pharmily’s Services as a substitute for emergency medical care is expressly disclaimed.
You agree to use our website and services responsibly and only for lawful purposes. You must not:
Pharmily reserves the right to delay, suspend, or cancel orders suspected of fraud, abuse, misuse, security risks, or unlawful activity and may request additional verification before fulfilment.
Pharmily reserves the right to suspend, restrict, or permanently terminate access to the website where regulatory concerns are identified, risk to patient safety or violation of these Terms.
Certain medicines may only be supplied upon presentation of a valid prescription issued by a licensed healthcare professional authorized to practice in Kenya.
Prescriptions may be submitted electronically through secure systems and are subject to mandatory review and verification by a licensed pharmacist.
By submitting a prescription, you confirm and warrant that the prescription is valid, authentic, issued by a licensed healthcare professional, issued to you or your legal dependent, and has not been altered, reused unlawfully, or submitted fraudulently.
Pharmily reserves the right to decline dispensing where:
Pharmily does not dispense narcotic or controlled substances through online channels.
By using our services, you acknowledge and consent to pharmacist consultations and prescription reviews being conducted remotely through secure electronic systems.
While telepharmacy improves convenience and access to care, it does not replace the need for in-person medical consultations when clinically necessary.
Unless a prescriber has expressly indicated “no substitution,” Pharmily may, where clinically appropriate and lawful, dispense:
Such substitution is undertaken in accordance with PPB guidelines and professional standards to ensure continuity of care, affordability, and availability.
All medicines carry inherent risks, including potential side effects and adverse drug reactions (ADRs). By purchasing or using any medicine supplied by Pharmily, you acknowledge and agree that:
Pharmily shall not be liable for harm arising from adverse reactions, misuse or drugs, overdose, non-compliance, undisclosed medical conditions, improper combination of drugs and drug-food or drug-drug interactions, or failure to follow professional pharmacist advice.
Pharmily does not guarantee therapeutic outcomes or effectiveness of any medication or health product, as results may vary between individuals.
You agree to promptly report any suspected ADRs or unexpected side effects to Pharmily for onward reporting to the Pharmacy and Poisons Board in compliance with statutory pharmacovigilance obligations.
Pharmily may retain transaction records, prescriptions, and communications in accordance with regulatory and legal requirements.
While reasonable efforts are made to ensure accuracy, Pharmily does not warrant that product descriptions, pricing, or availability are error-free. Product images, packaging, and visual representations displayed on the Site are for illustrative purposes only. Actual products supplied may differ in appearance, packaging, labeling, color, or branding due to manufacturer updates, regulatory requirements, or supply chain variations. Such differences shall not constitute a defect or misrepresentation provided the product supplied is genuine, approved by the relevant regulatory authority, and therapeutically equivalent to the product described.
In compliance with regulatory requirements, Pharmily may:
Refunds or replacements shall be handled in accordance with applicable regulations and company policy.
Prices of pharmaceutical and healthcare products may change without prior notice due to market conditions, supplier pricing, availability, regulatory changes, or system updates.
In the event of a pricing error or discrepancy, Pharmily reserves the right to correct the price, cancel the affected order prior to dispatch, or contact the customer to confirm whether they wish to proceed at the corrected price or receive a refund.
All prices are displayed in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise.
We accept mobile money payments via PayBill 918045 (use your order number as the account number) or cash on delivery.
Promotional offers are subject to availability and may be modified or withdrawn without notice in cases of pricing errors, system issues, or misuse.
We offer nationwide delivery across Kenya. Estimated delivery timelines are provided at checkout and may vary due to location or unforeseen circumstances.
Once an order has been delivered, responsibility for proper storage and handling transfers to the customer. Pharmily is not liable for product deterioration resulting from improper storage, temperature exposure, or mishandling after delivery especially for biologics, insulin, beauty products and other injectables. Ensure you strictly follow storage instructions for all products.
Customers are responsible for safe disposal of unused or expired medications in accordance with applicable guidelines and are encouraged to return such products to licensed disposal points.
Where delivery is performed by third-party courier services, Pharmily shall not be liable for delays, losses, or damages caused by such third parties beyond its reasonable control, provided reasonable care was taken in dispatching the order.
Due to supply chain constraints, certain products may become unavailable after an order is placed. Pharmily reserves the right to partially fulfil orders and refund unavailable items or offer suitable alternatives with customer consent.
Due to the sensitive nature of medicines and health products, returns are limited. Only defective or damaged items may qualify for return.
All return or refund requests must be submitted within 7 days of delivery and are subject to inspection and approval.
All products supplied by Pharmily are intended for personal use within Kenya only. Exporting, reselling, redistributing, or supplying products outside Kenya is strictly prohibited.
Users accessing the Site from outside Kenya do so at their own risk and are responsible for compliance with local laws.
Pharmily may allow users to register or log in using third-party authentication services such as Google Sign-In. When using such services, Pharmily may receive limited profile information including name, email address, and profile image, subject to the user’s third-party account settings.
Pharmily does not control and is not responsible for the privacy practices, security, or functionality of third-party authentication providers. Use of such services is subject to the respective third-party’s terms and privacy policies.
Data obtained through third-party login services is used solely for account authentication, service delivery, and customer support in accordance with Pharmily’s Privacy Policy.
Pharmily may engage third-party service providers for analytics, payment processing, delivery, customer support, and system operations. Pharmily shall not be liable for failures, interruptions, or breaches attributable to such third parties beyond its reasonable control.
Any third-party advertisements or promotional content displayed on the Site do not constitute endorsement by Pharmily.
Pharmily acts as a distributor/retailer of third-party products. Product performance, warranties, and guarantees remain the responsibility of the manufacturer, unless expressly stated otherwise.
Customers may submit reviews or feedback, provided that such content is truthful, respectful, and does not make unverified medical claims. Pharmily reserves the right to moderate, edit, or remove content that violates these standards.
Pharmily may use automated systems, digital tools, or AI-assisted technologies to support service delivery and operational efficiency. These tools are intended solely to assist licensed pharmacists and do not replace professional judgment, clinical decision-making, or diagnosis.
All medication dispensing decisions are made by licensed pharmacists in accordance with applicable laws and professional standards. Automated outputs are subject to professional review and verification.
Pharmily shall not be liable for any outcomes arising from reliance on automated systems without pharmacist confirmation or from user interpretation of system-generated information.
To the fullest extent permitted by law, Pharmily shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.
Disputes shall be resolved on an individual basis and not as part of any collective or representative action.
You agree to indemnify and hold Pharmily harmless from any claims, losses, or damages arising from misuse of the website, violation of these Terms, or unlawful conduct.
Pharmily may assign or transfer these Terms in connection with mergers, acquisitions, or asset transfers without prior notice.
These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be resolved through binding arbitration in Nairobi in accordance with the Arbitration Act, 2010.
Pharmily shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to acts of God, pandemics, strikes, system failures, regulatory actions, or courier disruptions.
These Terms constitute the entire agreement between you and Pharmily regarding use of the Site and services. Provisions relating to liability, indemnity, dispute resolution, and governing law shall survive termination.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Pharmily reserves the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
If you have any questions or concerns regarding these Terms, please contact us:
Email: [email protected]
Phone: +254 726 669 898
Address: P.O. Box 16592-00620, Mobil Plaza, Muthaiga